Refund policy
Refund policy page
⚠️ Final Sale Policy By placing an order with Motion Design, you agree that all purchases are final. We do not offer refunds, exchanges, or order cancellations for any reason.
📮 Shipping & Delivery Issues Once a package is marked as “delivered” by the carrier, Motion Design is no longer responsible for it. If your package is missing, stolen, or delivered to the wrong address, you will need to file a claim directly with the shipping carrier. We do not issue replacements or refunds for transit issues. Please review our full Shipping Policy for more information.
🌍 International Customs & Taxes International shipments may incur customs duties, import taxes, or local brokerage fees upon arrival. These charges are set by your country's customs department and must be paid by the recipient. They are completely outside of our control and are not collected at checkout.
⚔️ Chargeback & Fraud Policy Opening a payment dispute or chargeback without reaching out to support first will result in: 🚫 An immediate, permanent ban from future purchases 📑 The submission of delivery and tracking proof to your bank 💳 Potential referral to collections agencies for fraudulent claims
📐 Sizing Disclaimer We do not accept returns or exchanges due to ordering the wrong size. All items are produced and listed in standard ADULT sizing, not youth sizes. Please check your measurements carefully before buying.
💬 Contact Support Have a question before you check out? 📧 Reach out to us at: lead.designer.vertex@gmail.com By completing your checkout, you officially agree to this policy and our Terms of Service.